Privacy Policy #
We at SALNET have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to our website.
You can visit www.salnet.co.za, www.helpdesk.salnet.co.za or www.status.salnet.co.za without revealing who you are or providing any personal information about yourself.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
There will be times, such as when you submit a questionnaire, request a service, register your interest, purchase a product directly from SALNET or from one of our suppliers when we will need to obtain personally identifiable information from you or about you or your clients (Business Partners). Such personally identifiable information may include the name, home address, e-mail address, telephone number or identity/passport number. The information we receive about you or conveyed to us by our Business Partner may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients’ needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit or court order. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services. We believe that knowing more about you can enable us to serve you better.
You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, SALNET web pages may place “cookies” on your personal computer. “Cookies” are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you or your application, inquiry or purchase more than once.
We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting client information on an ongoing basis. SALNET does not guarantee the security of any data passing through its networks. Although SALNET will provide a “best effort” service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties and end user to safeguard their data, and SALNET cannot be held liable for any loss or damage arising as result of the failure to do so.
Your data protection rights: #
- You are entitled to view, change, remove or supplement your personal data by utilizing the Website provided at any time, other than maintenance or network outage periods when the Website may not be available.
- You may request information on how your data has been used as well as request the destruction or de-identification of your personal data. SALNET will consider your request in light of any other laws or regulations prohibiting SALNET from doing so. We undertake to respond to such a request within one month of the request being received.
Any questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to salnet@salnet.co.za
You can also complain to the Information Regulator if you are unhappy with how we have used your Information.
Their contact details are as follows: #
The Information Regulator (South Africa)
JD House
27 Stiemens Street, Braamfontein
Johannesburg
2001
P.O Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently.
If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at admin@salnet.co.za. Your questions or concerns pertaining to the collection, sharing, use or destruction of personal data or the POPI Act can be sent via email to salnet@salnet.co.za
By using our website, products and services directly or as a Business Partner, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our website, products, services and related pages. Your continued use will mean that you accept our Privacy Policy together with our Terms and Conditions.
Service Policy #
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website. Our 24-hour, 7 day a week support number is 022 714 4684.
Service Levels #
All services sold by SALNET are provided as a best-effort service, uptime and speeds cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, SALNET will use its reasonable endeavors to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of SALNET.
Cancellations Policy #
The cancellation of a product or service is the Clients responsibility. Cancellations must be actioned by visiting SALNET. Email, fax and telephonic cancellations will not be accepted. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months’ notice is required for all services unless otherwise stated.
Payment Options/Terms #
All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment.
Debit Order Authority #
This Authority and Mandate refers to our contract as dated as on acceptance hereof (“the Agreement”). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account or credit card at my / our above mentioned bank (or any other bank or branch to which I / we may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us.
The individual payment instructions so authorized to be issued must be issued and delivered as follows
- On the 1st working day (“payment day”) of each and every month. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day. Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account.
Debit orders will be processed on the first working day of every month for renewal services. If your debit order fails, your service(s) will be disabled immediately. Your debit order against your bank account is an automated process and cannot be stopped after the 24th of each month. Please note that if you are cancelling your service(s) with SALNET, you need to cancel via visiting SALNET by the 24th of the month for the end of the following month.
All other debit order instructions (new account sign ups/activations, hardware/device purchases, top ups, upgrades), besides the monthly subscription debit orders, will be processed on a daily basis. Should you order a new service or upgrade your existing service after the 24th of the month, your first renewal debit order thereafter will remain unchanged and an additional debit order will be processed for the price difference within the first 5 working days of the month. The following month the full amount for the updated services will be processed in a single debit order. Should you cancel one of your services or downgrade a service after the 24th of the month, your first renewal debit order will remain unchanged, but the price difference will reflect as a credit on your account, which can either be refunded to you or will automatically be deducted from your next debit order.
I / We understand that the withdrawals hereby authorized will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the instruction. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.
Debit Order Mandate #
I / We acknowledge that all payment instructions issued by you shall be treated by my / our above-mentioned bank as if the instructions had been issued by me personally.
Debit Order Cancellation #
I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.
Debit Order Assignment #
I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.
Debit Order Contract #
The signed Authority and Mandate refers to our contract as dated as on signature hereof (“the Agreement”). I / We hereby authorize you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account at my / our above mentioned bank (or any other bank or branch to which I / We may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing sent by email to admin@salnet.co.za by no later than the 20th of the month.
Prorata Billing #
Prorata billing applies to all new monthly billed services and on the initial purchase only. Prorata billing will not apply should you fail to pay your renewal invoice or any outstanding invoice on your account, the renewal/outstanding invoice must first be paid in order to qualify for the prorata rate on a new service. The bandwidth on a per gig service will be prorated together with the price on purchase. The prorata price and bandwidth is calculated according to the purchase date.
Service Changes #
Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorata.
For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service.
New services can only be set to Downgrade from the second month (month after activation) and will only apply from the following month (month 3).
Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal.
Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.
Usage Notifications #
SALNET will send an email/SMS notification to all data users who have not opted out of receiving notifications when their data usage reaches 50%, 80% and 100% of the available total. These notifications will be based on the information available to us at the time of sending the notification from our system and as such cannot be guaranteed to be 100% accurate when received by the client.